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Tobias Flury, Head of Life Cycle Service Kardex Remstar, about what customers define as good service and its most crucial elements.

Preventing downtime, a quick and friendly reaction when issues arise and a system, that is fit for the customer’s purpose over its entire life cycle: In this interview Tobias Flury talks about the key factors of a high service level and why Kardex Remstar focuses on the customer’s success. „Only if we understand the process of the customer, we can help him in a perfect way.“