PLUS Service

Ensure maximum Availability

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The PLUS Service ensures the sustainability and profitability of your Kardex Remstar system. Besides maintenance, the key components of this package include priority telephone support with 24/7 availability every day of the year and high-efficiency management of spare parts.

PLUS Service includes:

Standby service There will be a service technician onsite as and when needed. A plan that suits your particular requirements with specified reaction times, during the work week or 24 hours a day, ensures system downtime will be kept to an absolute minimum.

Telephone support – Your direct line to Kardex Remstar. Via an in-house assistance desk, you can reach trained and experienced personnel who can assist you around the clock. In cooperation with your trained personnel, remote diagnostics can remedy problems in many cases.

Maintenance – Our active maintenance management ensures you of a high degree of machine availability, significantly reducing downtime and preserving the value of your investment. Regular maintenance means the signs of wear and tear will be identified and documented and appropriate action taken before failure occurs.

Spare parts – Compliant with the highest quality standards and requirements, these ensure maximum machine up-time.

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Headquarter

Kardex Remstar
Airgate
Thurgauerstrasse 40
8050 Zurich, Switzerland