PLUS Service

Ensure maximum Availability

The PLUS Service ensures the sustainability and profitability of your Kardex Remstar system. Besides maintenance, the key components of this package include priority telephone support with 24/7 availability every day of the year and high-efficiency management of spare parts.

PLUS Service includes:

Standby service – There will be a service technician onsite as and when needed. A plan that suits your particular requirements with specified reaction times, during the work week or 24 hours a day, ensures system downtime will be kept to an absolute minimum.

Telephone support – Your direct line to Kardex Remstar. Via an in-house assistance desk, you can reach trained and experienced personnel who can assist you around the clock. In cooperation with your trained personnel, remote diagnostics can remedy problems in many cases.

Maintenance – Our active maintenance management ensures you of a high degree of machine availability, significantly reducing downtime and preserving the value of your investment. Regular maintenance means the signs of wear and tear will be identified and documented and appropriate action taken before failure occurs.

Spare parts – Compliant with the highest quality standards and requirements, these ensure maximum machine up-time.

Selectable as Option:

Remote Assistance
With our new Remote Support solution, we can monitor your units via our portal and perform proactive maintenance. The operator can request technical help directly from the equipment’s panel, send all the necessary information and get assistance. The equipment also sends a report automatically if it stops working, guaranteeing fast reaction times and efficient service processes. After receiving permission to connect, we can provide a remote diagnosis, which saves you time and money and avoids the need for a technician’s visit. If a problem cannot be solved via remote maintenance, an engineer is immediately informed about the diagnosis and comes optimally prepared to repair the unit on-site. With Remote Assistance, you save as soon as the first downtime is reported.

Remote Analytics
Our new Remote Support solution visualizes all the unit’s data in Kardex’ new online portal. With the live overview you can get information on the status of your units at any time and from anywhere, allowing you to enjoy maximum process reliability. Furthermore, the portal offers extensive analysis options by displaying service callouts, the units’ utilized capacity, and the completed cycles. Thanks to such insights, all processes relating to the use of your units can be continuously improved and optimized. As such, fluctuations in the utilized capacity of the units during operation can be identified and solved at an early stage. In addition, we use the data to dynamically calculate the best servicing date, depending on how you use the equipment.

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