If your looking for something more, the EXTRA Service package is the answer! Active maintenance management, move management, modification work plus training and regular software support combine to make this service package fully comprehensive.
EXTRA Service includes:
Move management – You’re planning the relocation or the reconfiguration of your stock department? We will move your systems with the know-how that comes with many years of experiences and knowledge.
Repair – In the event your machine should fail to function, we are there to assist you – if desired – round the clock. Our highly trained, certified service technicians will quickly find the source of the problem and take immediate action to get the machine back up and running.
Modifications – If your storage solution needs to be adapted to accommodate new challenges, we will show you how to modify your existing systems. Shortening or raising of equipment, retrofitting, applications and software updates are the most important elements for your success.
Training – Proper operation and suitable reaction to system indications, warnings etc. guarantee the consistently high performance of your systems. Our training provides your personnel with an improved overall understanding of how your products function, which means they can be more productive.
Spare parts packages – Secure the advantage of time! The failure of systems or equipment that are vital to your business costs a great deal of money and time. You can reduce waiting time for a replacement part with individually-configured spare part sets.
Software support – Our software service assists you with phone support, remote computer diagnostics and onsite presence. Regular software updates are conducted via remote maintenance and ensure your materials are managed with the highest possible efficiency.